With the recent pandemic, the Authority must adapt to a new way of engaging & transacting business. because clienteles require immediate and real-time actions the Authority’s delivery system has to evolve and adapt where virtual electronic technical support has become essential.
(Electronic Cooperative Clinique Program)
a citizen-centric strategy of the Authority to reach and serve the public. A virtual platform, an internet-based technical assistance delivery mechanism.
Bring the services closer to the clientele thru its citizen-centered ECoopCLiP so: the general public experiences real-time technical assistance to improve its image and the public sector’s satisfaction level. This “outside-in” project requires the citizens’ needs, perspectives, improvement priorities, and satisfaction to be foremost in mind.
Therefore, ECoopCLiP should lead the agency to focus on citizens’ service priorities and needs.
Deliver apt technical assistance through the convergence of the frontline service delivery units of the agency;
Utilize the digital capability of the agency to deliver products and services through the direct intervention of the ICTD/MIS; and
Satisfy the immediate requirements of the transacting public.