The Cooperative Development Authority Head Office (CDA HO) successfully underwent its Internal Quality Audit (IQA) as part of its continuing efforts to sustain and strengthen its Quality Management System (QMS) that is aligned to ISO 9001:2015 Standard. Conducted by the audit team from the Region VII Extension Office (EO), with the support of an additional auditor from the NCR EO, the audit covered key processes including the provision of cooperative registration and amendment, supervision and examination, development support and assistance, and research, information, and training. The objectives were to determine compliance with ISO 9001:2015 requirements and applicable legal and other requirements, assess the effectiveness of the QMS in meeting organizational goals, and identify opportunities to enhance service delivery.
During the opening meeting, Deputy Administrator Ray Elevazo welcomed the audit team and auditees, underscoring that internal audits are not merely a compliance exercise but a valuable opportunity to revisit systems, address gaps, and reinforce CDA’s commitment to quality and service excellence. Over the course of three days, the team assessed management, core, and support processes to ensure their alignment with established QMS standards.
At the exit conference, the audit team presented its findings, which included opportunities for improvement and nonconformities (NCs). Audit Team Leader Ms. Gina F. Repunte encouraged process owners to take prompt and appropriate actions to address the NCs and implement enhancements based on the OFI or Opportunity for Improvement to strengthen QMS implementation. She commended the CDA Head Office for its continued commitment to maintaining the QMS. Moreover, in her closing remarks, Supervising CDS of PPDD Ms. Josie L. Villaver expressed appreciation to the auditors and personnel for their cooperation, emphasizing that the ultimate goal of the IQA is not just compliance but continual improvement to better serve the cooperative sector and other stakeholders.
A follow-up audit is scheduled on August 20, 2025 to verify the implementation of corrective actions and review supporting documentation.
All in all, the successful conduct of this IQA reaffirms CDA HO’s unwavering dedication to upholding quality standards and continuously enhancing its processes in line with its mission to serve and empower cooperatives nationwide.
