CDA Region IV-B EO

Setting the Standard: Marelco Multi-Purpose Cooperative’s Commitment to Customer Satisfaction

Right in the heart of Ihatub, Boac, Marinduque, there’s this awesome cooperative called the Marelco Multi-Purpose Cooperative (MMPC). They’re all about making sure their customers are super happy, and let me tell you, they’ve really raised the bar when it comes to cooperative best practices. They’re always finding ways to improve their service and keep their customers satisfied.

At MMPC, the cooperative values are at the core of everything they do. Whether you’re strolling through their store or enjoying a meal in their cozy canteen, their main goal is to make sure their members are happy. It’s pretty cool how they go about it too. They focus on building real connections and promoting community values, which has created a loyal customer base that goes beyond just transactions. MMPC actually encourages their customers to become members, and in return, they get exclusive perks like discounts on local, organic, and sustainable products. It’s a win-win situation because not only do the members get great deals, but they also feel like they’re part of something special.

What MMPC is doing extends way beyond their cooperative. In a world where everything feels so impersonal, MMPC’s commitment to customer satisfaction is like a breath of fresh air. They understand the importance of genuine connections and they prioritize building long-term relationships over quick profits. They even have a patronage refund system that rewards loyal customers and helps keep the community financially stable. It’s a really smart way for them to reinvest their profits back into the community and support development initiatives.

Being excellent in customer satisfaction isn’t just about having a good attitude. It takes strategy and resources too. MMPC knows this and they use a bunch of tools to make sure they’re doing the best they can. They have suggestion boxes, they’re active on social media, and they even do employee surveys. By getting feedback from their members and listening to what they have to say, MMPC makes sure that every decision they make is shaped by the whole community.

Since they started back in 2022, MMPC has always been dedicated to making their customers happy. They’ve worked hard year after year to improve their practices and exceed their customers’ expectations.

And you know what? It’s really paying off. MMPC has seen a huge increase in member engagement across the board. Their store, canteen, and lending services are all booming, with patronage levels going from 50% all the way up to a whopping 100%. That’s pretty amazing and just goes to show how effective MMPC’s customer-focused approach is. It’s proof that cooperative values can create strong connections and make a real difference in communities.

So, there you have it. MMPC is a shining example of cooperative excellence. They know how to build genuine connections, engage the community, and continuously improve. They’ve set the standard for cooperative best practices and they’re making a lasting impact on the cooperative landscape.